At The Kapas, our primary aim is to supply your order according to the timelines we have committed to you. In the process of delivering you only the best, every item here passes through a stringent quality check. We offer you an item only after thoroughly testing it.
For Non-Express Products – We may need some time to manufacture and supply a product, which is either ‘out of stock’ or ‘made on special request’. It may take 10-15 working days for delivery of your product, to your location.
For Express Products – We ship an order directly from our warehouse within 2-3 days of confirmation of the order. During Rush or Special seasons, we ship products within 3 – 5 days of confirmation of the order.
For Overseas Sales – Trust us, it will not be that easy for us, but we promise to deliver your product within 25 days of confirmation of the order and after receiving the full payment. We guarantee you that your purchase will value your wait.
The Kapas supplies products to numerous locations across Pan-India. But, currently, we do not cater delivery services to overseas locations. To provide you with reliable and quick delivery services, The Kapas dispatches all its product parcels with the use of renowned and professional courier agencies like TrackOn, First Flit, DTDC, and more.
Tracking Your Order
To track your order and know the current status of your product parcel you have to visit the courier agency web.
The Kapas, offers free shipping on all pre-paid orders (i.e. on all orders booked via credit cards). For products booked against ‘Cash on Delivery, we levy a nominal amount of shipping charges. In the event of part shipments, concerning any order,
the delivery amount of ‘Cash on Delivery’ products needs to be paid at the time of delivery of the first item out of the two.
Selecting Your Delivery Date
We understand that you are keen on your product, but you cannot choose your delivery date. We follow a systematic approach for delivering all orders booked with us.
Sorting Out The Delivery Issues
Despite our best efforts and hiring the finest courier services, certain queries can occur before your parcel is finally delivered to you. To offer you quality services, The Kapas, assure you to put in your best efforts. If you have any significant query and want a prompt response to it, then you may email your query at – firstname.lastname@example.org or contact us at – 0141 – 2730639; (91) – 9982532123.